售后单创建事件 - 尘锋SCRM开放平台

应用场景

当系统中的订单产生售后单时,将会向消息与事件接收URL发送 POST 请求

如：用户主动发起售后申请、员工主动创建售后单

价格单位均为元 * 10000

请参考开发指南-准备-回调事件接入指南进行接入

请求参数

请求参数名	类型	说明
data	`Object`	消息体
data.id	`String`	事件id
data.event	`String`	事件主类型（固定：MALL_AFTERSALE）
data.action	`String`	事件子类型（固定：MALL_AFTERSALE_CREATE）
data.body	`Object`	数据内容
data.body.new	`Object`	售后单信息
data.body.new.afterSaleId	`String`	售后单ID
data.body.new.orderNumber	`String`	售后单所关联的订单编号
data.body.new.status	`Int`	售后状态 1=待商家退款;2=待商家收货;3=已驳回;4=已完成;5=退款处理中;6=待审核;7=待寄回;8=退货申请已驳回;9=售后关闭;
data.body.new.refundType	`Int`	退款类型 1=退款;2=退款退货;
data.body.new.refundDesc	`String`	退款原因
data.body.new.applyAfterSaleUserType	`Int`	申请售后人员类别 1=用户;2=商家管理员;
data.body.new.createUserID	`String`	申请人,根据申请售后人员类别决定,用户id或者商家管理员id
data.body.new.remark	`String`	备注，说明
data.body.new.auditRemark	`String`	审核备注
data.body.new.vouchers	`Object[]`	售后凭证
data.body.new.vouchers.name	`String`	凭证名称
data.body.new.vouchers.url	`String`	凭证地址
data.body.new.createTime	`String`	售后单创建时间
data.body.new.updateTime	`String`	售后单修改时间
data.body.new.isRefundExpressFee	`Bool`	是否退运费
data.body.new.refundExpressFee	`Int`	退运费金额
data.body.new.refundMoney	`Int`	退款金额（包含运费）
data.body.new.outAfterSaleId	`String`	微信侧售后单id,视频号场景使用
data.body.new.agentId	`String`	代理商ID
data.body.new.submitType	`Int`	订单业务类型 1=自主下单;2=代客下单;3=erp同步订单;4=openAPI订单;5=手动导入订单;
data.body.new.paymentTotalPrice	`Int`	实付总价
data.body.new.followUserId	`String`	订单归属人ID
data.body.new.followUserName	`String`	订单归属人姓名
data.body.new.creator	`String`	订单创建人ID,员工创建时=员工ID;客户创建时(自主下单)=客户ID
data.body.new.creatorName	`String`	创建人姓名,自主下单=微信用户授权名称
data.body.new.customerFollower	`String`	根据订单当前关联联系人/企业，推送对应的跟进人ID
data.body.new.customerFollowerName	`String`	根据订单当前关联联系人/企业，推送对应的跟进人姓名
data.body.new.refundGoods	`Object[]`	售后商品信息
data.body.new.refundGoods.goodsId	`String`	商品ID
data.body.new.refundGoods.skuId	`String`	SKU ID
data.body.new.refundGoods.goodsType	`Int`	商品类型 0=默认;1=普通商品;2=虚拟商品;3=优惠券商品;
data.body.new.refundGoods.refundMoney	`Int`	退款金额
data.body.new.refundGoods.refundNumber	`Int`	售后商品数量
data.body.new.refundGoods.goodsName	`String`	商品名称
data.body.new.refundGoods.skuName	`String`	SKU 名称
data.body.new.refundGoods.cover	`String`	封面缩略图
data.body.extra	`Object`	订单附加信息
data.body.extra.member	`Object`	附加内容
data.body.extra.member.companyId	`String`	尘锋系统级ID,如有多个企业接入尘锋,则可通过本字段区分企业
data.body.extra.member.unionId	`String`	微信用户在微信生态的唯一标识
data.body.extra.member.phone	`String`	手机号码
data.body.extra.member.createTime	`String`	创建时间
data.body.extra.member.name	`String`	名称
data.body.extra.member.corpId	`String`	企业ID
data.body.extra.member.customerId	`String`	联系人ID
data.body.extra.member.avatar	`String`	用户头像
data.body.scene	`String`	事件触发场景 system=系统触发;

推送请求示例
json - Request-Example:

//信息明文推送
{
	"id": "ec7cc664-e46c-4265-b72e-94715cd44548",
	"event": "MALL_AFTERSALE",
	"action": "MALL_AFTERSALE_CREATE",
	"body": {
		"new": {
			"afterSaleId": "1663803356397760512",
			"status": 6,
			"refundType": 1,
			"refundDesc": "5",
			"applyAfterSaleUserType": 2,
			"createUserID": "3337",
			"remark": "",
			"auditRemark": "",
			"createTime": "2023-05-31 15:03:27",
			"updateTime": "2023-05-31 15:03:27",
			"isRefundExpressFee": false,
			"refundExpressFee": 0,
			"refundMoney": 110000,
			"outAfterSaleId": "",
			"agentId": "0",
			"orderNumber": "1663797727531122688",
			"submitType": 2,
			"paymentTotalPrice": 110000,
			"followUserId": "3337",
			"followUserName": "",
			"creator": "3337",
			"creatorName": "余露平-T1gogogo你陪闵柔疙瘩大鹅测测今下午回归号阿德勒号",
			"customerFollower": "3337",
			"customerFollowerName": "余露平-T1gogogo你陪闵柔疙瘩大鹅测测今下午回归号阿德勒号",
			"vouchers": [],
			"refundGoods": [{
				"goodsId": "7df75325-c78f-4e2a-a162-5223b6ca04d6",
				"skuId": "2f291a1e-0a3d-46ca-8733-0d8c6fe5c437",
				"goodsType": 2,
				"refundMoney": 110000,
				"refundNumber": 1,
				"goodsName": "xxc-虚拟商品",
				"skuName": "",
				"cover": ""
			}]
		},
		"extra": {
			"member": {
				"companyId": "W00000000109",
				"unionId": "",
				"phone": "",
				"createTime": "",
				"name": "aaa",
				"customerId": "370124fe-ff5f-11ed-8309-0eb42f08605a",
				"avatar": "",
				"corpId": ""
			}
		},
		"scene": "system"
	}
}

//信息加密推送
{
	"id": "350670664413253632",
	"event": "MALL_AFTERSALE",
	"action": "MALL_AFTERSALE_CREATE",
	"body": {
		"encrypt": "XOKphmyMEcuW94gYtL/5Nj4ueFcfjaEFecC507QGzXbnDmavLp7I+s7K5BI4Qjt+Ayy/mNbw9bUE2x0HkSWm9h57VKJc9VLBghTjALWJcJduBDC7L6doORsZdaNlfVJU6DJ0VLyd1NojW9PfrzS01eQ7GW/dgaO3tkXQP2AOrGTn3Ca8haZQiwEJDYN/NUjW1/9T+gIcBu8LbmZGyokwrOD+ZGy7uky37yq8w8SGpis1WR2pIlZUOo+QdmWnMY1kJ9bHelH9h3ERemmNRIh/oMZp7QvFaNl/iCgUVAkh14tOV0nniE9Ld29GxyIEFz0nxD5+s4AG4cvq+xl+FXhu0A==",
		"msgSignature": "d64cc4a02b22b725a6b50a9843ebf9c0fd7ca70f",
		"timeStamp": "1661233174",
		"nonce": "9ZvYhI4aFmR7wUNl"
	}
}