# 售后单创建事件 **应用场景** 当系统中的订单产生售后单时,将会向`消息与事件接收URL`发送 `POST` 请求 如：用户主动发起售后申请、员工主动创建售后单 价格单位均为 元 * 10000 请参考`开发指南`-`准备`-`回调事件接入指南`进行接入 **请求参数** | 请求参数名 | 类型 | 说明 | | -------------------------------------- | ---------- | ---------------------------------------------------------------------------------------------------------------- | | data | `Object` | 消息体 | | data.id | `String` | 事件id | | data.event | `String` | 事件主类型（固定：MALL_AFTERSALE） | | data.action | `String` | 事件子类型（固定：MALL_AFTERSALE_CREATE） | | data.body | `Object` | 数据内容 | | data.body.new | `Object` | 售后单信息 | | data.body.new.afterSaleId | `String` | 售后单ID | | data.body.new.orderNumber | `String` | 售后单所关联的订单编号 | | data.body.new.status | `Int` | 售后状态 1=待商家退款;2=待商家收货;3=已驳回;4=已完成;5=退款处理中;6=待审核;7=待寄回;8=退货申请已驳回;9=售后关闭; | | data.body.new.refundType | `Int` | 退款类型 1=退款;2=退款退货; | | data.body.new.refundDesc | `String` | 退款原因 | | data.body.new.applyAfterSaleUserType | `Int` | 申请售后人员类别 1=用户;2=商家管理员; | | data.body.new.createUserID | `String` | 申请人,根据申请售后人员类别决定,用户id或者商家管理员id | | data.body.new.remark | `String` | 备注，说明 | | data.body.new.auditRemark | `String` | 审核备注 | | data.body.new.vouchers | `Object[]` | 售后凭证 | | data.body.new.vouchers.name | `String` | 凭证名称 | | data.body.new.vouchers.url | `String` | 凭证地址 | | data.body.new.createTime | `String` | 售后单创建时间 | | data.body.new.updateTime | `String` | 售后单修改时间 | | data.body.new.isRefundExpressFee | `Bool` | 是否退运费 | | data.body.new.refundExpressFee | `Int` | 退运费金额 | | data.body.new.refundMoney | `Int` | 退款金额（包含运费） | | data.body.new.outAfterSaleId | `String` | 微信侧售后单id,视频号场景使用 | | data.body.new.agentId | `String` | 代理商ID | | data.body.new.submitType | `Int` | 订单业务类型 1=自主下单;2=代客下单;3=erp同步订单;4=openAPI订单;5=手动导入订单; | | data.body.new.paymentTotalPrice | `Int` | 实付总价 | | data.body.new.followUserId | `String` | 订单归属人ID | | data.body.new.followUserName | `String` | 订单归属人姓名 | | data.body.new.creator | `String` | 订单创建人ID,员工创建时=员工ID;客户创建时(自主下单)=客户ID | | data.body.new.creatorName | `String` | 创建人姓名,自主下单=微信用户授权名称 | | data.body.new.customerFollower | `String` | 根据订单当前关联联系人/企业，推送对应的跟进人ID | | data.body.new.customerFollowerName | `String` | 根据订单当前关联联系人/企业，推送对应的跟进人姓名 | | data.body.new.refundGoods | `Object[]` | 售后商品信息 | | data.body.new.refundGoods.goodsId | `String` | 商品ID | | data.body.new.refundGoods.skuId | `String` | SKU ID | | data.body.new.refundGoods.goodsType | `Int` | 商品类型 0=默认;1=普通商品;2=虚拟商品;3=优惠券商品; | | data.body.new.refundGoods.refundMoney | `Int` | 退款金额 | | data.body.new.refundGoods.refundNumber | `Int` | 售后商品数量 | | data.body.new.refundGoods.goodsName | `String` | 商品名称 | | data.body.new.refundGoods.skuName | `String` | SKU 名称 | | data.body.new.refundGoods.cover | `String` | 封面缩略图 | | data.body.extra | `Object` | 订单附加信息 | | data.body.extra.member | `Object` | 附加内容 | | data.body.extra.member.companyId | `String` | 尘锋系统级ID,如有多个企业接入尘锋,则可通过本字段区分企业 | | data.body.extra.member.unionId | `String` | 微信用户在微信生态的唯一标识 | | data.body.extra.member.phone | `String` | 手机号码 | | data.body.extra.member.createTime | `String` | 创建时间 | | data.body.extra.member.name | `String` | 名称 | | data.body.extra.member.corpId | `String` | 企业ID | | data.body.extra.member.customerId | `String` | 联系人ID | | data.body.extra.member.avatar | `String` | 用户头像 | | data.body.scene | `String` | 事件触发场景 system=系统触发; | **推送请求示例** `json` - Request-Example: ```json //信息明文推送 { "id": "ec7cc664-e46c-4265-b72e-94715cd44548", "event": "MALL_AFTERSALE", "action": "MALL_AFTERSALE_CREATE", "body": { "new": { "afterSaleId": "1663803356397760512", "status": 6, "refundType": 1, "refundDesc": "5", "applyAfterSaleUserType": 2, "createUserID": "3337", "remark": "", "auditRemark": "", "createTime": "2023-05-31 15:03:27", "updateTime": "2023-05-31 15:03:27", "isRefundExpressFee": false, "refundExpressFee": 0, "refundMoney": 110000, "outAfterSaleId": "", "agentId": "0", "orderNumber": "1663797727531122688", "submitType": 2, "paymentTotalPrice": 110000, "followUserId": "3337", "followUserName": "", "creator": "3337", "creatorName": "余露平-T1gogogo你陪闵柔疙瘩大鹅测测今下午回归号阿德勒号", "customerFollower": "3337", "customerFollowerName": "余露平-T1gogogo你陪闵柔疙瘩大鹅测测今下午回归号阿德勒号", "vouchers": [], "refundGoods": [{ "goodsId": "7df75325-c78f-4e2a-a162-5223b6ca04d6", "skuId": "2f291a1e-0a3d-46ca-8733-0d8c6fe5c437", "goodsType": 2, "refundMoney": 110000, "refundNumber": 1, "goodsName": "xxc-虚拟商品", "skuName": "", "cover": "" }] }, "extra": { "member": { "companyId": "W00000000109", "unionId": "", "phone": "", "createTime": "", "name": "aaa", "customerId": "370124fe-ff5f-11ed-8309-0eb42f08605a", "avatar": "", "corpId": "" } }, "scene": "system" } } //信息加密推送 { "id": "350670664413253632", "event": "MALL_AFTERSALE", "action": "MALL_AFTERSALE_CREATE", "body": { "encrypt": "XOKphmyMEcuW94gYtL/5Nj4ueFcfjaEFecC507QGzXbnDmavLp7I+s7K5BI4Qjt+Ayy/mNbw9bUE2x0HkSWm9h57VKJc9VLBghTjALWJcJduBDC7L6doORsZdaNlfVJU6DJ0VLyd1NojW9PfrzS01eQ7GW/dgaO3tkXQP2AOrGTn3Ca8haZQiwEJDYN/NUjW1/9T+gIcBu8LbmZGyokwrOD+ZGy7uky37yq8w8SGpis1WR2pIlZUOo+QdmWnMY1kJ9bHelH9h3ERemmNRIh/oMZp7QvFaNl/iCgUVAkh14tOV0nniE9Ld29GxyIEFz0nxD5+s4AG4cvq+xl+FXhu0A==", "msgSignature": "d64cc4a02b22b725a6b50a9843ebf9c0fd7ca70f", "timeStamp": "1661233174", "nonce": "9ZvYhI4aFmR7wUNl" } } ```